Frequently asked questions

FezyFlow workflow offers a single platform solution for businesses to manage and digitize all workflow processes.
Our mission is to help businesses overcome expansion challenges by providing real-time, precise data, comprehensive services, optimal solutions, and cost-effective options.

FezyFlow offers app usage training courses including:
- Instructions for using the basic blocks in the form.
- Instructions for using advanced blocks in forms.
- Instructions for setting up the workflow for the form.
- Instructions for setting up branching for workflows.


And the documentation provides an overview of using the functions of FezyFlow.

Simple! FezyFlow provides a reporting feature that can show real-time and fully report by process, time, employee and department.

After viewing the report directly on the system, the report can be exported to PDF file format.

FezyFlow supports up to 60 sample processes provided as an option in the service package. After choosing you will be supported with setup on the system. After setup you have full rights to adjust, adjust As per your requirements, Fezyflow supports sample processes in the following areas:
- Human Resource
- Adminitrative
- IT Service
- Finance
-...

You can completely create new processes according to your own needs.

With FezyFlow, users can choose to cancel their account through the account management section:
- User chooses to manage account
- Option to cancel account.
- Confirm account cancellation.

After canceling the user's account, the user has 30 days to restore his account, after this time all data related to the user will be deleted.

Once created, the process will be deactivated, the User needs to activate the process to be able to make the corresponding request.
To activate the process, we access the catalog management screen -> click to activate the newly created process.

Add New/Update/Delete:
Adding a new step in the process flow can affect the requirements in the process as follows:
- With the requirement created before the time of adding a new step in the process, the workflow will not be affected, will run according to the old workflow.
- With a new requirement created after adding a new step in the process, the workflow adds a new step.
For example: Process A has 2 steps in the workflow, we will add a step between steps 1 and 2 in the process. Editing time is T:
- For requests created before time T, requests in the processed or in-process state will have a 2-step workflow.
- For requests created after time T, there is a new step in the workflow.

FezyFlow allows admin, admin service to manage created processes.
- With Admin, have the right to add/edit/delete all processes.
- With Admin service, have the right to edit the procedures set up for that Admin Service (at the Admin Service information field when configuring).

To perform process management, access the ""Process Configuration"" screen.

FezyFlow supports account management, account authorization and role setting in the process.
Users need to access the Admin account to manage the above information.
- Account management: As a separate screen, supports adding/editing/deleting accounts in the system, Import accounts from excel and synchronize from account management systems.
- Authorization: Is a separate screen, assigning permissions to users in the system. Those permissions include Admin, Admin Service, User..
- Role management: A screen that supports the management of role groups in the workflow. For each step in the process the performer can be a specific user, an information field in a form, or a role group in the process. When selecting the user role group that corresponds to the location, the department will have the authority to approve that step.

You can create a workflow with the following access steps:
- Access the system with an Admin account.
- At the user icon access the process management screen.
- At the process management screen, click the add new button to create a new process.
- The screen moves to the new process creation screen, users need to fully set up the form, workflow and other information before saving the process.
- The process after saving needs to be activated for use, we return to the process management screen and activate the newly created process.

"FezyFlow offers courses on how to use apps and create workflows.
To create the first process on the application, you access and follow the instructions at the link below: https://fezyflow.com/resource/video/

FezyFlow provides regular patch updates/feature additions/system upgrades.
You can update detailed information about versions and features at the link below: https://fezyflow.com/fezyflow-product/fezyflow-release-note/